Shipping Policy
Bilal Super Store Shipping Policy
At Bilal Super Store, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully:
1. Shipping Areas
We currently ship to [Specify regions/countries your store ships to].
For areas outside our service range, please contact us for special arrangements.
2. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Methods & Delivery Time
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times may vary depending on the location, weather, or carrier delays.
4. Shipping Charges
Shipping fees are calculated at checkout based on weight, size, and delivery location.
Free shipping may be offered for orders over a certain amount (if applicable).
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your order on the carrier’s website.
6. Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.
We will work with the shipping carrier to resolve the issue and may provide a replacement or refund.
7. Address Accuracy
Please ensure your shipping address is complete and accurate.
Bilal Super Store is not responsible for delays or lost packages due to incorrect addresses.
8. Returns & Exchanges for Shipped Orders
Shipped items are subject to our Return & Exchange Policy.
Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
9. Contact Information
For shipping inquiries, please contact us:
Bilal Super Store
Phone: [Your Phone Number]
Email: [Your Email Address]
Refund Policy
Bilal Super Store Refund Policy
- Refund requests must be made within 7 days of purchase with a valid receipt.
- Products must be unused and in their original packaging.
- Certain items, including perishable goods, personal care products, and clearance items, are non-refundable.
- Refunds will be processed to the original payment method within 5–7 business days after approval.
- For defective or incorrect items, please contact us immediately for a replacement or full refund.
Cancellation / Return / Exchange Policy
Bilal Super Store Cancellation, Return & Exchange Policy
1. Order Cancellation
- Orders can be cancelled within 24 hours of placement.
- To cancel, contact us via phone or email with your order details.
- Once an order has been shipped, it cannot be cancelled.
2. Returns
- Products can be returned within 7 days of purchase with a valid receipt.
- Items must be unused, in original packaging, and in resaleable condition.
- Certain products, such as perishables, personal care items, and clearance products, are non-returnable.
3. Exchanges
- Exchanges are allowed for items that are defective, damaged, or the wrong product was received.
- Requests for exchanges must be made within 7 days of purchase.
- The exchanged item must be of equal value, unless a price difference is agreed upon.
4. Refunds
- Refunds, if applicable, will be processed to the original payment method within 5–7 business days after approval.
5. Process
- Contact our customer service team with your receipt and reason for return/exchange.
- Pack the product securely in its original packaging.
- We may provide a return shipping label or instructions depending on the situation.
- For any questions regarding cancellations, returns, or exchanges, contact: Phone: +923139670195 Email: itampeed@gmail.com