Refund & Returns Policy

Last Updated: 12/02/2026

Qáràkátà operates as a multi-vendor marketplace.

Each vendor may operate their own return policy in accordance with UK consumer law.

1. Customer Rights

Under UK law, customers generally have:

• 14 days to cancel eligible online purchases

• The right to receive goods as described

Certain items (e.g., perishable goods, personalised items) may be exempt.

2. Returns Process

Customers must:

• Contact the vendor directly via their store page

• Follow vendor-specific return instructions

Qáràkátà may assist in dispute resolution but does not guarantee refunds beyond legal obligations.

3. Faulty Goods

If goods are faulty or misdescribed, customers may be entitled to repair, replacement, or refund under the Consumer Rights Act 2015.