Refund and Returns Policy

At Qarakata, we strive to ensure a smooth and satisfactory experience for both buyers and sellers. As a marketplace, Qarakata serves as the main conduit for business transactions between independent sellers and buyers. This policy outlines the terms regarding returns, refunds, and the role Qarakata plays in resolving disputes.

1. Overview

Qarakata operates as a multivendor platform, connecting buyers with independent sellers. Each transaction is a contract directly between the buyer and the seller. Sellers are responsible for specifying their individual return and refund policies. Buyers are advised to review these policies before making a purchase.

While Qarakata does not directly sell or fulfill products, we act as an escalation point for resolving disputes and ensuring fair practices.

2. Buyer Responsibilities

• Buyers should carefully review the seller’s return and refund policy before completing a purchase.
• Ensure that the product meets the requirements and expectations described in the listing.
• Initiate return or refund requests directly with the seller through Qarakata’s messaging platform.

3. Seller Responsibilities

• Clearly state the return and refund policy on all product listings, including timeframes, conditions, and any associated costs (e.g., restocking fees).
• Respond promptly to buyer inquiries and return or refund requests.
• Fulfill returns and refunds in accordance with the policy outlined in the product listing.

4. Qarakata’s Role

As a marketplace, Qarakata:

• Facilitates communication between buyers and sellers regarding returns and refunds.
• Provides a platform for sellers to manage and document return and refund requests.
• Acts as an escalation point when buyers and sellers are unable to resolve disputes independently.

5. Escalation Process

If a buyer and seller cannot reach a resolution:

1. The buyer or seller may escalate the issue to Qarakata by contacting our support team at info@netzalive.com.
2. Qarakata will review the communication and evidence provided by both parties.
3. A determination will be made based on the seller’s stated policy, the platform’s guidelines, and any applicable laws.

Note: While Qarakata’s decision is final, it does not replace or limit any legal remedies available to either party.

6. Indemnification of Qarakata

By using Qarakata’s platform, both buyers and sellers agree to indemnify Qarakata from any liability, claims, or damages arising from disputes related to returns, refunds, or transactions. Qarakata serves solely as an intermediary and is not responsible for the quality, condition, or delivery of goods.

7. Exceptions

Certain items may not be eligible for return or refund, such as:

• Perishable goods (e.g., food, flowers).
• Custom-made or personalized items.
• Intimate or sanitary goods.
• Digital downloads or software products.

These exclusions must be clearly stated in the seller’s listing.

8. Contact Us

For further assistance or to escalate a return or refund issue, please reach out to us:

• Email: info@netzalive.com
• Phone: 07475868676

We are here to ensure that Qarakata remains a fair and trustworthy marketplace for all users.